Our Support Policy

  • Minimum 8 kids
  • All parties must be confirmed with a booking form and a $50 non-refundable deposit
  • Deposit is deducted from the final party balance
  • Full payment of the party balance is due on the day of the party
  • Any changes, additions, or subtractions to the food selections must be done at least 2 full days in advance
  • All parent catering must be ordered at least 2 full days in advance
  • You can bring your own cake. No other outside food is permitted
  • 100% confirmation of final number of guests is required no later than 2 days before the party for catering purposes
  • You are responsible to contact Champs via phone 2 days before your party to confirm the final number. Champs is not responsible to contact you.
  • If you do not confirm the final number, Champs will prepare your party as per the number provided in the booking form
  • The final number provided will be the number paid for on the day
  • Champs prepares and cooks all party food fresh on site. As such, you will not be able to add extra guests to your party on the day
  • If you have additional guests arrive on the day of the party, you will have to purchase extra food from the cafĂ©
  • Room hire is for one and a half hours. After that, you will be invited to move into the care, where you are welcome to stay as long as you like
  • Please arrive on time. Late arrivals may not be accommodated
  • Champs will provide you with a party host, who will show you to your room, cook and bring your food into the room, help you with anything you need, bring your cake, and clean up the room
  • Your party host will not entertain the children (face painting, games, etc.), serve the food to your guests, gather children at meal time
  • Standard party rooms can accommodate a maximum of 15 children
  • The party lounge can fit a maximum of 30 guests
  • If you require the large lounge, please let Champs know at the time of your booking. Last-minute bookings may not be accommodated
  • Champs is a parent-supervised facility. You are responsible to ensure your children and guests are playing safely and appropriately
  • By booking your party with Champs, you are agreeing to abide by the above terms and conditions